FAQ’S

I’m interested to buy from China, but I am not sure where to start?

I’m concerned that our product will be copied?

We don’t have enough volume to buy a 20’ container on a regular basis, is this a problem?

Can I visit the factory?

Who would I communicate with?

How do I ensure I get the quality we need?

What currency do I need to deal in?

Do you have a minimum value of purchasing?

There are so many direct buying options that I can find on the web, why would we use you?!

How do I know where my parts are?

How do I import?

I’m interested to buy from China, but I am not sure where to start?

Just ask! We can’t help everyone but we are happy to discuss and let you know whether we can. We can normally give you a relatively quick answer as to whether we can help, and if we think we can, we will need to do some provisional research to gather a few facts and if these seem to add up, we suggest meeting and discussing all the options. If you want to see us we can do a video conference.

I’m concerned that our product will be copied?

You are not alone on this, and we are all aware of numerous high profile examples of this. We take a sensible and practical approach to this and don’t believe any amount of legal contracts will protect you any better. The key is generally in working with the right factories, and with a management that are committed to a long term constructive relationship as your supply partner.

We don’t have enough volume to buy a 20’ container on a regular basis, is this a problem?

No. We tend to ship to our customers on a regular basis in less than a container (LCL). There are some fixed costs to importing, and as such the more you buy the better economies of scale. Our aim is to help you grow, so hopefully the containers will soon be full.

Can I visit the factory?

Yes, we encourage all our customers to visit and meet the manufacturers. We find this is good for long term relationship and increases understanding. We can issue you with Visa Invitations, and organise all internal travel and support.

Who would I communicate with?

Your day to day contact will be with our UK office and we will manage all issues for you. Due to the time difference with China we will handle most issues over-night or early in the morning. Our office in Shanghai remains open until 6pm, but we can often get out of hours responses if urgent.

How do I ensure I get the quality we need?

This needs to form a key part of discussions from the start. We have to work together to find you a factory that has the knowledge and experience to deliver the standards you need – there is no point reinventing the wheel, there will be a factory that can supply to the standard that you need. A key part of our initial discussion is to establish what you want and understanding how you achieve the standards in the UK. Your requirements are different from other companies, we need your clear direction to work effectively for you.

What currency do I need to deal in?

We supply in GBP, USD or EUR, the choice is up to you. We generally find our customers tend to buy in the same currency that they sell in to protect their position. We can ship goods to you in more than one currency if it suits you.

Do you have a minimum value of purchasing?

In theory no, but we do need to see the potential of good volume in the future. Our job is much harder in China if we do not have reasonable value of orders, and if anticipated growth is not achieved, you should expect factories to give your work less priority.

There are so many direct buying options that I can find on the web, why would we use you?!

Good question…and not a quick answer. First, we only deal with developing bespoke products to our customer design, and that often means spending money on tooling – if that is plastic injection or a pressure die casting tools, your first ‘risk’ is sending money across to an unknown direct source and hoping you get the right product back. You might get lucky or you might not, but are you satisfied that you will receive the correct quality over the long term, and what happens if it goes wrong? We know unexpected problems happen, and we have always found solutions – how would you solve this direct? Language, culture, time zones, distance are some of dozens of factors we have been managing for our customers for years.

How do I know where my parts are?

We operate an online tracking system via our website so that you can keep up to date with everything going on. Access is password protected and we can control who in your organisation can view and update onto it. Or call us, and we will tell you. We will introduce an updated online experience in 2015 to keep all communication and information in a single database.

How do I import?

The majority of our customers buy on a CIF basis (Cost, Insurance & Freight – search Incoterms for more details), which means the price we quote includes delivery to the UK. You are responsible for the customs clearance, duty and associated cost to get the goods to you. We have worked with some freight forwarders (sea and air) every week for many years, and we are happy to make introductions to them so you can discuss in detail.